Automatisch aus dem Englischen übersetzt. Englische Version lesenSuchanfragen pro Monat in den USA. Quelle: Semrush, October 2026.

Gorgias vs Zendesk

Two Helpdesk-Software tools side by side. Anything the vendor hasn’t confirmed says so.

Gorgias compared with Zendesk
	Gorgias #3 in Helpdesk-Software	Zendesk #1 in Helpdesk-Software
What it does	Helpdesk für den E-Commerce mit AI-Agenten für Shopify-Shops.	Helpdesk mit Ticketverwaltung, Messaging und KI-Agenten.
Monthly searches	22.200	368.000
Preise	From $10/mo, billed monthly, 3 seats included ($3.33/mo per seat) ($10 monthly)	From $19 per seat/mo, billed annually ($25 monthly)
All plans	All plans Starter Annual price not stated $10 /mo, billed monthly 3 seats included ($3.33/mo per seat) Source Basic $50 /mo, billed annually $60 /mo, billed monthly 500 seats included ($0.1/mo per seat) Source Pro $300 /mo, billed annually $360 /mo, billed monthly 500 seats included ($0.6/mo per seat) Source Advanced $750 /mo, billed annually $900 /mo, billed monthly 500 seats included ($1.5/mo per seat) Source fully custom plan Annual price not stated Monthly price not stated Source Voice $25 /mo, billed annually Monthly price not stated Source SMS $17 /mo, billed annually Monthly price not stated Source	All plans Zendesk + Forethought Annual price not stated Monthly price not stated Source
Kostenlose Testphase	Not mentioned on their pricing page	14-day free trial, no card needed
Integrationen	Nicht bestätigt	Nicht bestätigt
Listing status	Nicht übernommen	Nicht übernommen
Website	gorgias.com	zendesk.com

Pricing and trials come from each vendor’s pricing page, checked Gorgias: 03.11.2026; Zendesk: 03.11.2026.

Searches are US monthly volumes for each tool’s brand query, Semrush, Oktober 2026.

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