Gorgias vs Zendesk

Two ai help desk tools side by side. Anything the vendor hasn’t confirmed says so.

Gorgias compared with Zendesk
	Gorgias #3 in AI help desk	Zendesk #1 in AI help desk
What it does	Help desk for ecommerce with AI agents built for Shopify stores.	Help desk with ticketing, messaging and AI agents.
Monthly searches	22,200	368,000
Pricing	From $10/mo, billed monthly ($10 monthly)	From $19 per seat/mo, billed annually ($25 monthly)
All plans	All plans Starter Annual price not stated $10 /mo, billed monthly Source Basic $50 /mo, billed annually $60 /mo, billed monthly Source Pro $300 /mo, billed annually $360 /mo, billed monthly Source Advanced $750 /mo, billed annually $900 /mo, billed monthly Source fully custom plan Annual price not stated Monthly price not stated Source Voice $25 /mo, billed annually Monthly price not stated Source SMS $17 /mo, billed annually Monthly price not stated Source	All plans Zendesk + Forethought Annual price not stated Monthly price not stated Source
Free trial	Not mentioned on their pricing page	14-day free trial, no card needed
Integrations	Not confirmed	Not confirmed
Listing status	Unclaimed	Unclaimed
Website	gorgias.com	zendesk.com

Pricing and trials come from each vendor’s pricing page, checked Gorgias: Nov 2, 2026; Zendesk: Nov 2, 2026.

Searches are US monthly volumes for each tool’s brand query, Semrush, October 2026.

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