Freshdesk vs Gorgias

Two ai help desk tools side by side. Anything the vendor hasn’t confirmed says so.

Freshdesk compared with Gorgias
	Freshdesk #2 in AI help desk	Gorgias #3 in AI help desk
What it does	Help desk from Freshworks with the Freddy AI assistant.	Help desk for ecommerce with AI agents built for Shopify stores.
Monthly searches	60,500	22,200
Pricing	Custom pricing, contact sales	From $10/mo, billed monthly ($10 monthly)
All plans	All plans Plan details not verified yet.	All plans Starter Annual price not stated $10 /mo, billed monthly Source Basic $50 /mo, billed annually $60 /mo, billed monthly Source Pro $300 /mo, billed annually $360 /mo, billed monthly Source Advanced $750 /mo, billed annually $900 /mo, billed monthly Source fully custom plan Annual price not stated Monthly price not stated Source Voice $25 /mo, billed annually Monthly price not stated Source SMS $17 /mo, billed annually Monthly price not stated Source
Free trial	Free trial	Not mentioned on their pricing page
Integrations	Not confirmed	Not confirmed
Listing status	Unclaimed	Unclaimed
Website	freshworks.com	gorgias.com

Pricing and trials come from each vendor’s pricing page, checked Freshdesk: Nov 2, 2026; Gorgias: Nov 2, 2026.

Searches are US monthly volumes for each tool’s brand query, Semrush, October 2026.

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