Gorgias vs Help Scout

Two ai help desk tools side by side. Anything the vendor hasn’t confirmed says so.

Gorgias compared with Help Scout
	Gorgias #3 in AI help desk	Help Scout #4 in AI help desk
What it does	Help desk for ecommerce with AI agents built for Shopify stores.	Shared inbox and help desk with AI drafts and answers.
Monthly searches	22,200	4,400
Pricing	From $10/mo, billed monthly ($10 monthly)	Free plan
All plans	All plans Starter Annual price not stated $10 /mo, billed monthly Source Basic $50 /mo, billed annually $60 /mo, billed monthly Source Pro $300 /mo, billed annually $360 /mo, billed monthly Source Advanced $750 /mo, billed annually $900 /mo, billed monthly Source fully custom plan Annual price not stated Monthly price not stated Source Voice $25 /mo, billed annually Monthly price not stated Source SMS $17 /mo, billed annually Monthly price not stated Source	All plans Free Annual price not stated Monthly price not stated Source Standard Annual price not stated Monthly price not stated Source Plus Annual price not stated Monthly price not stated Source Pro Annual price not stated Monthly price not stated Source Envoy Add-on Annual price not stated Monthly price not stated Source
Free trial	Not mentioned on their pricing page	15-day free trial, no card needed
Integrations	Not confirmed	Not confirmed
Listing status	Unclaimed	Unclaimed
Website	gorgias.com	helpscout.com

Pricing and trials come from each vendor’s pricing page, checked Gorgias: Nov 2, 2026; Help Scout: Nov 2, 2026.

Searches are US monthly volumes for each tool’s brand query, Semrush, October 2026.

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