Gorgias vs Pylon

Two ai help desk tools side by side. Anything the vendor hasn’t confirmed says so.

Gorgias compared with Pylon
	Gorgias #3 in AI help desk	Pylon #5 in AI help desk
What it does	Help desk for ecommerce with AI agents built for Shopify stores.	B2B support platform for Slack, Teams and email.
Monthly searches	22,200	170
Pricing	From $10/mo, billed monthly ($10 monthly)	See pricing on their site
All plans	All plans Starter Annual price not stated $10 /mo, billed monthly Source Basic $50 /mo, billed annually $60 /mo, billed monthly Source Pro $300 /mo, billed annually $360 /mo, billed monthly Source Advanced $750 /mo, billed annually $900 /mo, billed monthly Source fully custom plan Annual price not stated Monthly price not stated Source Voice $25 /mo, billed annually Monthly price not stated Source SMS $17 /mo, billed annually Monthly price not stated Source	All plans Enterprise Annual price not stated Monthly price not stated Source
Free trial	Not mentioned on their pricing page	Not mentioned on their pricing page
Integrations	Not confirmed	Not confirmed
Listing status	Unclaimed	Unclaimed
Website	gorgias.com	usepylon.com

Pricing and trials come from each vendor’s pricing page, checked Gorgias: Nov 2, 2026; Pylon: Nov 2, 2026.

Searches are US monthly volumes for each tool’s brand query, Semrush, October 2026.

More AI help desk comparisons