Freshdesk vs Help Scout

Two ai help desk tools side by side. Anything the vendor hasn’t confirmed says so.

Freshdesk compared with Help Scout
	Freshdesk #2 in AI help desk	Help Scout #4 in AI help desk
What it does	Help desk from Freshworks with the Freddy AI assistant.	Shared inbox and help desk with AI drafts and answers.
Monthly searches	60,500	4,400
Pricing	Custom pricing, contact sales	Free plan
All plans	All plans Plan details not verified yet.	All plans Free Annual price not stated Monthly price not stated Source Standard Annual price not stated Monthly price not stated Source Plus Annual price not stated Monthly price not stated Source Pro Annual price not stated Monthly price not stated Source Envoy Add-on Annual price not stated Monthly price not stated Source
Free trial	Free trial	15-day free trial, no card needed
Integrations	Not confirmed	Not confirmed
Listing status	Unclaimed	Unclaimed
Website	freshworks.com	helpscout.com

Pricing and trials come from each vendor’s pricing page, checked Freshdesk: Nov 2, 2026; Help Scout: Nov 2, 2026.

Searches are US monthly volumes for each tool’s brand query, Semrush, October 2026.

More AI help desk comparisons