Freshdesk vs Zendesk

Two ai help desk tools side by side. Anything the vendor hasn’t confirmed says so.

Freshdesk compared with Zendesk
	Freshdesk #2 in AI help desk	Zendesk #1 in AI help desk
What it does	Help desk from Freshworks with the Freddy AI assistant.	Help desk with ticketing, messaging and AI agents.
Monthly searches	60,500	368,000
Pricing	Custom pricing, contact sales	From $19 per seat/mo, billed annually ($25 monthly)
All plans	All plans Plan details not verified yet.	All plans Zendesk + Forethought Annual price not stated Monthly price not stated Source
Free trial	Free trial	14-day free trial, no card needed
Integrations	Not confirmed	Not confirmed
Listing status	Unclaimed	Unclaimed
Website	freshworks.com	zendesk.com

Pricing and trials come from each vendor’s pricing page, checked Freshdesk: Nov 2, 2026; Zendesk: Nov 2, 2026.

Searches are US monthly volumes for each tool’s brand query, Semrush, October 2026.

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