由英文自动翻译。阅读英文版本美国月搜索量。来源：Semrush，October 2026。

Freshdesk vs Help Scout

Two AI服务台 tools side by side. Anything the vendor hasn’t confirmed says so.

Freshdesk compared with Help Scout
	Freshdesk #2 in AI服务台	Help Scout #4 in AI服务台
What it does	Freshworks 提供的帮助台，配备 Freddy AI 助手。	提供 AI 草稿和答复功能的共享收件箱与帮助台。
Monthly searches	60,500	4,400
价格	Custom pricing, contact sales	Free plan
All plans	All plans Plan details not verified yet.	All plans Free Annual price not stated Monthly price not stated 5 seats included Source Standard Annual price not stated Monthly price not stated Source Plus Annual price not stated Monthly price not stated Source Pro Annual price not stated Monthly price not stated Source startup plan Annual price not stated Monthly price not stated Source
免费试用	Free trial	15-day free trial, no card needed
集成	未确认	未确认
Listing status	未认领	未认领
网站	freshworks.com	helpscout.com

Pricing and trials come from each vendor’s pricing page, checked Freshdesk: 2026年11月3日; Help Scout: 2026年11月3日.

Searches are US monthly volumes for each tool’s brand query, Semrush, 2026年10月.

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