由英文自动翻译。 阅读英文版本美国月搜索量。来源：Semrush，October 2026。
Freshdesk vs Zendesk
Two AI服务台 tools side by side. Anything the vendor hasn’t confirmed says so.
#2 in AI服务台 | #1 in AI服务台 | |
|---|---|---|
| What it does | Freshworks 提供的帮助台，配备 Freddy AI 助手。 | 提供工单管理、消息沟通和 AI 智能体的帮助台。 |
| Monthly searches | 60,500 | 368,000 |
| 价格 | Custom pricing, contact sales | From $19 per seat/mo, billed annually ($25 monthly) |
| All plans | All plansPlan details not verified yet. | All plans
|
| 免费试用 | Free trial | 14-day free trial, no card needed |
| 集成 | 未确认 | 未确认 |
| Listing status | 未认领 | 未认领 |
| 网站 | freshworks.com | zendesk.com |
Pricing and trials come from each vendor’s pricing page, checked Freshdesk: 2026年11月3日; Zendesk: 2026年11月3日.
Searches are US monthly volumes for each tool’s brand query, Semrush, 2026年10月.