# Zendesk

Breadcrumb: [Home](https://gtmshortlist.ai/index.md) / [AI customer service tools](https://gtmshortlist.ai/ai-customer-service.md) / [AI help desk](https://gtmshortlist.ai/ai-help-desk.md) / Zendesk

Help desk with ticketing, messaging and AI agents.

- Rank: #1 in AI help desk
- Searches: 368,000 US searches/mo for “zendesk”, October 2026, Semrush
- Category: [AI help desk](https://gtmshortlist.ai/ai-help-desk.md)
- Website: https://www.zendesk.com
- Pricing: From $19 per seat/mo, billed annually ($25 monthly)
- Free plan: Not mentioned on their pricing page
- Free trial: 14-day free trial, no card needed
- Pricing source: https://www.zendesk.com/pricing/
- Pricing checked: 2026-11-02T21:50:50.27+00:00
- Pricing confirmation: From vendor website
- All plans: [{"name":"Zendesk + Forethought","unit":null,"evidence":[{"url":"https://www.zendesk.com/pricing/","field":"name","quote":"Zendesk + ForethoughtNEW Self-learning AI for any stack"}],"annual_price":null,"monthly_price":null,"included_seats":null}]
- Integrations: Not confirmed
- Status: Unclaimed
- Last checked: Oct 28, 2026

This listing is unclaimed. Details come from Zendesk’s public website. Pricing is from their pricing page, checked Nov 2, 2026. Integrations aren’t confirmed by the vendor.

## Zendesk alternatives

- [Freshdesk](https://gtmshortlist.ai/freshdesk.md): Help desk from Freshworks with the Freddy AI assistant.
- [Gorgias](https://gtmshortlist.ai/gorgias.md): Help desk for ecommerce with AI agents built for Shopify stores.
- [Help Scout](https://gtmshortlist.ai/help-scout.md): Shared inbox and help desk with AI drafts and answers.
- [Pylon](https://gtmshortlist.ai/pylon.md): B2B support platform for Slack, Teams and email.
- [All Zendesk alternatives](https://gtmshortlist.ai/zendesk/alternatives.md)