# Pylon

Breadcrumb: [Home](https://gtmshortlist.ai/index.md) / [AI customer service tools](https://gtmshortlist.ai/ai-customer-service.md) / [AI help desk](https://gtmshortlist.ai/ai-help-desk.md) / Pylon

B2B support platform for Slack, Teams and email.

- Rank: #5 in AI help desk
- Searches: 170 US searches/mo for “pylon support”, October 2026, Semrush
- Category: [AI help desk](https://gtmshortlist.ai/ai-help-desk.md)
- Website: https://www.usepylon.com
- Pricing: See pricing on their site
- Free plan: Not mentioned on their pricing page
- Free trial: Not mentioned on their pricing page
- Pricing source: https://www.usepylon.com/pricing
- Pricing checked: 2026-11-02T20:26:06.999+00:00
- Pricing confirmation: From vendor website
- All plans: [{"name":"Enterprise","unit":null,"evidence":[{"url":"https://www.usepylon.com/pricing","field":"name","quote":"Enterprise Includes: Viewer seats Core support Out-of-the-box Analytics Automations Skills Broadcasts MCP API Integrations RBAC Customer portal Custom reporting Data warehouse MSA SAML SSO Custom quote Talk to sales"}],"annual_price":null,"monthly_price":null}]
- Integrations: Not confirmed
- Status: Unclaimed
- Last checked: Oct 28, 2026

This listing is unclaimed. Details come from Pylon’s public website. Pricing is from their pricing page, checked Nov 2, 2026. Integrations aren’t confirmed by the vendor.

## Pylon alternatives

- [Zendesk](https://gtmshortlist.ai/zendesk.md): Help desk with ticketing, messaging and AI agents.
- [Freshdesk](https://gtmshortlist.ai/freshdesk.md): Help desk from Freshworks with the Freddy AI assistant.
- [Gorgias](https://gtmshortlist.ai/gorgias.md): Help desk for ecommerce with AI agents built for Shopify stores.
- [Help Scout](https://gtmshortlist.ai/help-scout.md): Shared inbox and help desk with AI drafts and answers.
- [All Pylon alternatives](https://gtmshortlist.ai/pylon/alternatives.md)