# Help Scout

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Shared inbox and help desk with AI drafts and answers.

- Rank: #4 in AI help desk
- Searches: 4,400 US searches/mo for “help scout”, October 2026, Semrush
- Category: [AI help desk](https://gtmshortlist.ai/ai-help-desk.md)
- Website: https://www.helpscout.com
- Pricing: Free plan
- Free plan: Free plan
- Free trial: 15-day free trial, no card needed
- Pricing source: https://www.helpscout.com/pricing/
- Pricing checked: 2026-11-02T20:25:17.879+00:00
- Pricing confirmation: From vendor website
- All plans: [{"name":"Free","unit":null,"evidence":[{"url":"https://www.helpscout.com/pricing/","field":"name","quote":"The Free plan includes 5 users, 1 Inbox, and 1 Docs site."}],"annual_price":null,"monthly_price":null},{"name":"Standard","unit":"per user","evidence":[{"url":"https://www.helpscout.com/pricing/","field":"name","quote":"Standard $25 per user/mo"},{"url":"https://www.helpscout.com/pricing/","field":"unit","quote":"Standard $25 per user/mo"}],"annual_price":null,"monthly_price":null},{"name":"Plus","unit":"per user","evidence":[{"url":"https://www.helpscout.com/pricing/","field":"name","quote":"Plus Popular $45 per user/mo"},{"url":"https://www.helpscout.com/pricing/","field":"unit","quote":"Plus Popular $45 per user/mo"}],"annual_price":null,"monthly_price":null},{"name":"Pro","unit":"per user","evidence":[{"url":"https://www.helpscout.com/pricing/","field":"name","quote":"Pro $75 per user/mo"},{"url":"https://www.helpscout.com/pricing/","field":"unit","quote":"Pro $75 per user/mo"}],"annual_price":null,"monthly_price":null},{"name":"Envoy Add-on","unit":"per resolution","evidence":[{"url":"https://www.helpscout.com/pricing/","field":"name","quote":"Envoy Add-on $0.75 /resolution"},{"url":"https://www.helpscout.com/pricing/","field":"unit","quote":"Pay per resolution on a monthly basis."}],"annual_price":null,"monthly_price":null}]
- Integrations: Not confirmed
- Status: Unclaimed
- Last checked: Oct 28, 2026

This listing is unclaimed. Details come from Help Scout’s public website. Pricing is from their pricing page, checked Nov 2, 2026. Integrations aren’t confirmed by the vendor.

## Help Scout alternatives

- [Zendesk](https://gtmshortlist.ai/zendesk.md): Help desk with ticketing, messaging and AI agents.
- [Freshdesk](https://gtmshortlist.ai/freshdesk.md): Help desk from Freshworks with the Freddy AI assistant.
- [Gorgias](https://gtmshortlist.ai/gorgias.md): Help desk for ecommerce with AI agents built for Shopify stores.
- [Pylon](https://gtmshortlist.ai/pylon.md): B2B support platform for Slack, Teams and email.
- [All Help Scout alternatives](https://gtmshortlist.ai/help-scout/alternatives.md)