# Freshdesk

Breadcrumb: [Home](https://gtmshortlist.ai/index.md) / [AI customer service tools](https://gtmshortlist.ai/ai-customer-service.md) / [AI help desk](https://gtmshortlist.ai/ai-help-desk.md) / Freshdesk

Help desk from Freshworks with the Freddy AI assistant.

- Rank: #2 in AI help desk
- Searches: 60,500 US searches/mo for “freshdesk”, October 2026, Semrush
- Category: [AI help desk](https://gtmshortlist.ai/ai-help-desk.md)
- Website: https://www.freshworks.com/freshdesk/
- Pricing: Custom pricing, contact sales
- Free plan: Not mentioned on their pricing page
- Free trial: Free trial
- Pricing source: https://www.freshworks.com/pricing/
- Pricing checked: 2026-11-02T20:23:52.72+00:00
- Pricing confirmation: From vendor website
- All plans: []
- Integrations: Not confirmed
- Status: Unclaimed
- Last checked: Oct 28, 2026

This listing is unclaimed. Details come from Freshdesk’s public website. Pricing is from their pricing page, checked Nov 2, 2026. Integrations aren’t confirmed by the vendor.

## Freshdesk alternatives

- [Zendesk](https://gtmshortlist.ai/zendesk.md): Help desk with ticketing, messaging and AI agents.
- [Gorgias](https://gtmshortlist.ai/gorgias.md): Help desk for ecommerce with AI agents built for Shopify stores.
- [Help Scout](https://gtmshortlist.ai/help-scout.md): Shared inbox and help desk with AI drafts and answers.
- [Pylon](https://gtmshortlist.ai/pylon.md): B2B support platform for Slack, Teams and email.
- [All Freshdesk alternatives](https://gtmshortlist.ai/freshdesk/alternatives.md)