# AI call center software

Breadcrumb: [Home](https://gtmshortlist.ai/index.md) / [AI customer service tools](https://gtmshortlist.ai/ai-customer-service.md) / AI call center

AI call center software runs phone support in the cloud, with AI agents, live transcription and suggested answers for human agents.

- Tools listed: 2
- Updated: Nov 3, 2026
- Ranked by: US searches per month
- Category demand: 2,900 searches/mo for “ai call center” (Semrush, October 2026)

## Ranked list

1. [Five9](https://gtmshortlist.ai/five9.md): Cloud contact center with AI agents and agent assist. 27,100 US searches/mo for “five9” (Semrush, October 2026). Unclaimed. Pricing: Custom pricing, contact sales. Free trial: Not mentioned on their pricing page. Source: https://www.five9.com. Checked: 2026-11-03T06:38:06.089+00:00.
2. [Talkdesk](https://gtmshortlist.ai/talkdesk.md): Cloud contact center platform with AI for service teams. 9,900 US searches/mo for “talkdesk” (Semrush, October 2026). Unclaimed. Pricing: From $85 per user/mo. Free trial: Not mentioned on their pricing page. Source: https://www.talkdesk.com/pricing/. Checked: 2026-11-02T20:08:55.34+00:00.

## How to choose an AI call center platform

- **Channels and handoff:** Check which channels the AI covers (voice, chat, SMS) and how it passes a caller to a person with a summary of the conversation.
- **Integrations:** Confirm it connects to your phone system, CRM and help desk so agents see caller history without switching screens.
- **Compliance:** Look for recording consent controls, data retention settings and support for the rules in your industry.

## AI call center platform questions

### What is an AI call center?

Contact center software that uses AI to answer and route calls, transcribe conversations, suggest answers to human agents and resolve routine requests without a person.

### Will AI replace call center agents?

AI can resolve routine calls on its own, but most teams use it to absorb simple volume and give agents summaries and suggested answers, while people handle complex or sensitive calls.

### How does an AI contact center work out what a caller wants?

It transcribes speech in real time, classifies the request from the caller’s words, then routes the call or starts the matching workflow.

### How much does AI call center software cost?

Pricing usually depends on seats, minutes or resolved conversations, and many enterprise vendors quote on request. Each listing shows the price from the vendor’s own pricing page, with the date we checked.


## Popular comparisons

- [Five9 vs Talkdesk](https://gtmshortlist.ai/compare/five9-vs-talkdesk.md)

## Related categories

- [AI voice agents](https://gtmshortlist.ai/ai-voice-agents.md)
- [AI receptionists](https://gtmshortlist.ai/ai-receptionist.md)
- [AI customer service agents](https://gtmshortlist.ai/ai-customer-service-agents.md)
- [AI help desk](https://gtmshortlist.ai/ai-help-desk.md)

## About this list

Tools are ordered by monthly US searches for each tool’s name, from Semrush, October 2026. Ties are alphabetical. Sponsored spots are labeled and never change rank. Last checked Nov 3, 2026. Method: https://gtmshortlist.ai/methodology.md